Shipping & Returns
Processing time is currently 1-3 business days to ship out.
Candles will be shipped USPS Priority Mail within the USA and include tracking and insurance.
International orders can take 2-3 weeks to arrive from the shipment date. Items up to 2 lbs will ship USPS First Class International. Orders over 2 lbs to 4 lbs will ship Priority Flat Rate. Orders over 4lbs are significantly more expensive - message us first before you purchase and we will figure out the best and least expensive shipping option that will meet your time requirement.
International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs.
Ms. Betty's Bad-Ass Candles is not responsible for stolen packages or any lost items. A domestic package must be missing for 21 days before we can file an insurance claim and resend the order.
Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for any additional postage to resend the item.
Ms. Betty's Bad-Ass Candles is not responsible for errors made by the United States Post Office. If your item is delayed past its "estimated arrival date" we apologize, but unfortunately, that is outside of our control and we recommend contacting the USPS.
Easy Returns & Exchanges
If an item breaks during shipping we will replace, but please send a photograph of the broken item.
If you are unhappy with your item(s) and you would like to exchange or return for reasons of your choosing (ie. you don't like a color or scent), we will refund the purchase price of the items, however, you will be responsible for any shipping fees that occur. If we made a mistake (ie. sent you a wrong item) we will ship out the correct item and cover shipping charges AND you get to keep the other item(s) -- are we nice or what?