Shipping & Returns
Processing time is currently 4-7 business days to ship out.
Candles will be shipped USPS Priority Mail within the USA and will include tracking and insurance.
International orders can take 2-3 weeks to arrive from the shipment date. Items up to 32 oz will ship USPS First Class International. Orders up to 4 lbs will ship Priority Flat Rate. Orders over 4lbs are significantly more expensive- message us first before you purchase and we will figure out the best and least expensive shipping option that will meet your time requirement.
International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs.
Ms. Betty's Bad-Ass Candles is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). A domestic package must be missing for 21 days before we can file an insurance claim and resend the order.
Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it.
Ms. Betty's Bad-Ass Candles is not responsible for errors made by the United States Post Office. If your item is delayed past its "estimated arrival date" we apologize, but that is something that is outside of our control and recommend that you file a complaint with the USPS.
Easy Returns & Exchanges
If an item breaks during shipping I will replace, but please send me a photograph of the broken item.
If you are unhappy with your item, please send me a message. In case of an exchange or return for reasons of your picking (ie. you don't like a color or smell) you are responsible for shipping both ways and any fees that occur. If we have made a mistake (ie. sent you a wrong item) I will ship out the correct item and cover shipping charges AND you get to keep the other candle -- are we nice or what?